Privacy Policy

1. Introduction

PriceNSI Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (predicensi.com), use our services, or interact with us in any way.

Please read this Privacy Policy carefully to understand how we handle your personal information. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide to Us

We may collect and process the following information that you provide to us:

• Contact information, including your name, address, email address, and telephone number.
• Account information, such as your account number, payment details, and service usage history.
• Property information, including property type, size, and utility usage patterns.
• Marketing preferences and communication preferences.
• Any other information you provide when completing forms on our website, corresponding with us, or using our services.

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and your visit, including:

• Technical information, such as your IP address, browser type and version, operating system, and device information.
• Information about your visit, including the pages you view, the links you click, the duration of your visit, and how you navigate through our website.
• Information collected through cookies and similar technologies, as explained in our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services to you.
• To process and fulfill your requests, including energy supply contracts, customer service inquiries, and quote requests.
• To communicate with you about your account, services, and customer support matters.
• To send you marketing communications about our products, services, and promotions, if you have opted in to receive such communications.
• To personalize your experience on our website and tailor content and offers to your preferences.
• To comply with legal and regulatory requirements, including energy market regulations.
• To detect, investigate, and prevent fraudulent or unauthorized activities.
• To analyze and improve our website, services, marketing, and customer relationships.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contractual necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms.
• Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: You have given your consent to the processing of your personal data for specific purposes.

5. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

• Service providers: Third-party service providers who perform services on our behalf, such as IT services, payment processing, customer service, and marketing assistance.
• Energy industry partners: Energy network operators, meter operators, and other energy market participants as necessary for the provision of our services.
• Professional advisers: Our lawyers, accountants, and insurers when necessary for professional advice.
• Regulatory authorities: Ofgem, governmental bodies, and other regulatory authorities to comply with our legal and regulatory obligations.
• Business transfers: If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. We will notify you if a different organization will control your data.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

8. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Rectification: You have the right to request that we correct any incomplete or inaccurate information we hold about you.
• Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data portability: You have the right to request the transfer of your personal information to you or to a third party in certain circumstances.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Withdraw consent: You have the right to withdraw your consent at any time where we rely on consent to process your personal information.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

9. International Transfers

We primarily store and process your personal information within the United Kingdom and the European Economic Area (EEA). However, in some cases, your personal information may be transferred to, stored, and processed by organizations located outside the UK and EEA.

When we transfer your personal information outside the UK and EEA, we ensure that a similar degree of protection is afforded to it by implementing appropriate safeguards, such as using standard contractual clauses approved by the relevant authorities.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and, where appropriate, by notifying you by email or other means. We encourage you to periodically review this page for the latest information on our privacy practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

PriceNSI Ltd
123 Energy Street
London, EC1A 1BB
United Kingdom

Email: [email protected]
Phone: 0800 123 4567

If you are not satisfied with our response to your concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.